Therapeutic & Counselling Services

Therapeutic and Counseling services 

Because of the upheaval that comes with moving to and settling in a new country, newcomers bring challenges that make them vulnerable to high stress, isolation, role shifts, and financial difficulties that can result in marital strife and high rates of parent-child conflict. Newcomers sometimes bring with them trauma related to war, conflict and deprivation which often results in symptoms of PTSD, Depression or Anxiety, limiting their abilities to successfully integrate. Difficulties of acculturation and expectations for themselves and their families back home also result symptoms of depression and anxiety. Newcomer Centre provides Health and Well-being services with a unique, holistic and community oriented approach.

What we offer

Newcomers benefit from:

  • Counselling in a setting that is welcoming, safe, comfortable and confidential
  • Options for children, youth, couples or individuals and family therapy
  • Services are free at no cost to the client 
  • Highly trained staff who consider cultural perspectives, immigration processes, and gender expectations
  • Tools to build resilience, reduce social isolation and successfully bridge two cultures
  • Stress or anger management techniques
  • Interpretation and transportation to make counselling sessions easier

How does the program work

To overcome barriers to accessing services, we offer counselling services in our different office locations (North and South), and in schools and in homes (when feasible). We recognize that building resilience and the ability to overcome trauma and loss includes more than just traditional therapy. Our Well-being Services are embedded in the larger agency; therapists connect newcomers to social workers and other services to enhance their resilience and ability to function in their new environment. There is no fee for these services and they are always confidential.

Who can access these services

  • Anyone born outside of Canada is eligible
  • Immigrant and refugees regardless of the length of stay in Canada (immigration status)
  • Minor children of parents born outside of Canada

Where is the program offered

Health and Well-being Services are offered at the following locations:

  • Newcomer Centre Central- 10170 – 112 Street NW
  • Newcomer Centre Northeast – 11713 – 82 Street NW – 780 424 7709
  • Online services are available as well.

How to access services

  • Email the therapy team at or
  • Call the Clinical Director at 7804239696 / 7806957473 and Team leader at 7806869602